Episode 13: How to Deal with Customer Complaints, Bad Reviews, and Internet Trolls
Why you have to check out today’s podcast:
- Know the essential things to do and consider when someone leaves a bad review
- Learn what to say and how to respond to negative feedback and bad reviews
Summary
Business owners work hard to get excellent and positive reviews for their products and services to earn the trust and loyalty of their clients. But, inevitably, it will not always go that way. Part of running a business is getting bad reviews and complaints. No matter how you accept and prepare for this negativism, you’ll find yourself sad, frustrated, feeling-not-enough, defensive, etc. And that’s normal because we can’t please everybody. But look at it from a different perspective, you can do something about it. You need to learn how to deal with this feedback, reviews, and complaints professionally.
In this episode, we’re going to focus on how to respond with nasty customer comments, negative reviews, and internet trolls. Know the critical points to consider before replying, suggested scripts on what to reply to difficult customers, the implications when taking conversations off the public, and so much more. Plus, learn the pros and cons of having a Yelp page that can make or break your business. Stay tuned till the end and discover some exciting treats I have for you!
“As humans, the thing that we want is to be seen, heard, and understood. You don't necessarily have to admit fault, but you say thank you for your feedback. We always appreciate feedback in ways that we can grow as a business and serve our clients better.”
- April Meese
Topics Covered:
02:55 – To start a Yelp page or not
03:56 – How getting reviews in social media will help your business
07:03 – Why the beauty industry is not only science but also an art
09:42 – April recounts how she responded to nasty comments towards her
11:53 – The important things to do and consider when someone leaves a bad review
15:11 – Being unprofessional with back and forth replies on bad reviews
17:50 – What Yelp does when someone gives a bad review on your page
19:41 – Asking clients to leave reviews consistently
20:34 – Scripts that you can use to respond to negative feedbacks and bad reviews
23:13 – The implications when taking conversations offline
27:30 – Why it is not recommended to pay Yelp
29:21 – Creating a folder in your computer to store good reviews for motivation
30:47 – Part of being a business is getting bad reviews
33:19 – Announcing that part 2 of the scripts to use during difficult conversations with clients will be available thru enrollment at the Beauty Marketing Content Club
33:58 – Other exciting offers inside the Beauty Marketing Content Club
Key Takeaways:
“Reviews are a part of life. And that social proof can be very strong in our favor.” – April Meese
“Our industry is a little bit tricky because the beauty industry, in general, is a little bit of science, but it's a lot of art. And we know that when the art comes into it, art is subjective, meaning that people have different opinions on what is beautiful. You see, people have way different ideas of what looks good, and that's okay. Like that's what makes us unique. But it makes it also challenging when you are trying to serve a client.” – April Meese
“Know that you can't make everyone happy.” – April Meese
“Think carefully about how you choose your words wisely. Think carefully about how you're going to respond. And the best thing that I would have you do is in your response, say that you're going to follow up with them directly and take it offline.” – April Meese
“Tell your clients to leave reviews for you consistently.” – April Meese
“Part of being in business is you're going to get a bad review. If you haven't got a customer complaining or a bad review, then you haven't been in business long enough because it's just a law of averages.” – April Meese
If you would like to get a FREE copy of my "Uncommon Strategies to Get Clients Now" where I share my signature Client Attraction Formula then click here for that PDF https://www.aprilmeese.com/client-attraction-formula
Connect with April Meese:
Stay connected with news and updates!
Join our mailing list to receive the latest news and updates from our team.
Don't worry, your information will not be shared.
Stay connected with news and updates!
Categories
All Categories3 essentials for establishing higher prices
4-point managing system that eliminates competition
a life with less stress and overwhelm
action steps you should take before investing in online classes or with a mentor
advantages of google ad versus facebook ad
and pressure for more pigment retention
anti-commision way to motivate your team
assuming the best of your employees
be the best at one service skill
believe that there is a leader within you
best ad format to start with and the combination to use
biggest game-changers in the money arena
boosting the beauty business bottom line
business growth during covid-19
business leveraging strategies
businesses dealing with crisis
clubhouse app partnerships and collaboration
clubhouse app. facebook ad changes
collaborate with other businesses
communicating with your clients
compartmentalize their life into personal and business
confidence-boosting practice skills
creates rapport and connection
dealing with fear and insecurity
develop an excellent money mindset
difficult conversations are so important
documentation for client gifts
effortless permanent makeup strokes
elevate your beauty business program
facebook ads and the best way to advertise
facebook live video transcription
five pā€™s at the start of the procedure
focus on building relationships
forgive and stop torturing yourself
formats and add-on options with google ads
free software for video editing
genuine intent beyond transactional
get more yeses and sales of your service
getting clients from google/seo
how to boost your youtube ratings
how to speed up your procedure time
importance in niching down in beauty business
increased income with less stress
just go forward and accept imperfections
leveraging hashtags in linkedin
long-term planninghone your skills
make your day better every day
managing business expectations
misconceptions about online business
more buyers not just followers
more exposure for your business
must know before starting permanent makeup
never leave this off of your cta
no-cost client-generation strategies
no-stress policy for drawing on client's eyebrows
overcoming clientsā€™ objection
partnering with other businesses
partnerships and collaboration
permanent cosmetic professional
platform to grow your business
position yourself as the expert
pros and cons of running black friday special
protect your integrity and credibility
ranking higher in google searches
right questions to ask in your beauty business
see things from the lens of humility
sense of loyalty that comes into play
setting standards to keep on schedule
shy from discounts and do value-adding instead
standing up for what you believe in
strategies used in linkedin to secure more clients
successful entrepreneur mindset
surviving and thriving in your beauty business
tags: achieve a better work-life balance
tattoo artist turned permanent makeup artist
the value of global connections
time-saving process for priming the skin
tips and tricks for building a following on instagram
tips on how to maximize and make the most of the clubhouse platform
top 5 most downloaded episodes
tricks and how-tos to make use of linkedin
turn a bad situation into a blessing
turning social media followers into buyers
two most popular words used in advertising
under-promising but overdeliver
Recent Posts